GETLUG APP – USER AGREEMENT
Effective Date: [07/05/2025]

1. PURPOSE AND LEGAL NATURE

This agreement is made between GETLUG OÜ, a company established under Estonian law (“GETLUG” or “Platform”), and the user (“User”). It outlines the terms of use, rights and obligations of the parties, and all legal liabilities regarding the use of GETLUG TRAVEL and GETLUG WORK services offered through the mobile application and website. By accepting this agreement, the User is deemed to have understood and approved all the conditions stated herein.

1.1 DEFINITIONS AND INTERPRETATION

The following terms used in this agreement shall be defined as follows:
• Platform / GETLUG: The digital service system operated by GETLUG OÜ, offering Travel and Work modules via mobile application and website.
• User: A real person who registers to the platform and benefits from its services.
• Traveler: A user who posts an ad in the GETLUG Travel module and carries goods on behalf of another user.
• Sender: A user who matches with a Traveler in the Travel module to have their product transported.
• Freelancer: A user offering services in the GETLUG Work module.
• Employer: A user who posts a service request in the Work module and is matched with a freelancer.
• Listing: Transport or service-oriented posts created by users in the Travel or Work modules.
• Boost: A paid promotion feature that allows temporary highlighting of user listings.
• Premium Membership: A subscription model offered only to users wishing to post listings, billed for 3, 6, or 12 months, providing no additional features beyond posting access.

2. GENERAL TERMS AND DISCLAIMER

• GETLUG is solely a digital matching and listing platform; it bears no responsibility for transportation, purchase, delivery, quality, legal compliance, product contents, or any relationship between Traveler–Sender or Employer–Freelancer.
• GETLUG is not a party to any agreement between users and cannot legally be considered an agent, partner, distributor, carrier, or employer.
• The User acknowledges that they are personally liable for any damages, losses, fraud, smuggling, delays, damage, deficiencies, or legal violations arising from transactions in which GETLUG is not a party, and agrees not to make any claims or demands for compensation against GETLUG.
• In all actions within the Travel and Work modules, users are obligated to act in accordance with customs legislation, import/export regulations, work permits, and applicable laws.
• GETLUG assumes no responsibility for whether a transported item is commercial, the accuracy of a Work listing, or whether the declared service is actually rendered. Each user is solely responsible for customs issues, legal penalties, and delays that may arise during delivery of services or goods.
• The Sender and Traveler must jointly evaluate all potential customs risks associated with the item being transported. Both parties are responsible for ensuring that the item declared at the time of reservation matches the item actually delivered. GETLUG is not responsible for any discrepancies.
• In the Travel module, the Traveler (who transports the item) must check the item and verify that its contents match the declared information before accepting it. This responsibility belongs not only to the Sender but also to the Traveler.
• In the Work module, the accuracy of the posted service, its quality, whether it is delivered on time, whether payment is made, and the authenticity of any language certificates or experiences claimed by freelancers are the sole responsibility of the listing and accepting parties. GETLUG merely acts as a platform and bears no responsibility in the event of disputes or fraud between users.
• The User is solely responsible for the accuracy of the information provided during registration and for the security of their account. Sharing account credentials or acting on behalf of another person is prohibited. GETLUG may use technical verification tools such as SMS verification or identity checks.
• The User agrees to use the platform solely for individual purposes and not for commercial, corporate, agency, or brokerage activities.

3. USER OBLIGATIONS

• The User declares that they are a real person over the age of 18 with full legal capacity.
• The User is obligated to register with accurate, truthful, and up-to-date information. Misleading, fake, or third-party accounts will be terminated immediately.
• In the Travel module, the User must verify the legality, transportability, safety, and compliance of the product with national/international regulations before making a reservation.
• In the Work module, the User must present their qualifications, certificates, and work history truthfully and completely. Both the service provider (freelancer) and the service requester (employer) are individually responsible for all transactions.
• GETLUG accepts no responsibility in cases where the service is not provided, provided incompletely, involves false information, deceptive claims of language proficiency, fraudulent behavior, delayed delivery, or non-payment within the Work module.
• The User agrees not to mislead other users with false, incomplete, or deceptive information during interactions on GETLUG.
• Users may not use temporary, disposable, or fake phone numbers. The phone number used for account creation must be valid and belong to the user. GETLUG reserves the right to perform SMS verification or re-verification for security purposes.
• The User may not create more than one account with the same identity or phone number. If such attempts are detected, all associated accounts may be suspended.
• Users may not include false statements, misleading titles, or fake images in their listings.

4. GETLUG'S AUTHORITIES AND SECURITY

• GETLUG reserves the right to review, suspend, or permanently delete any user activity, messages, or listings in case of suspected fraud, criminal activity, or breach of contract.
• GETLUG may retain content such as messages, listings, reservations, and job posts for use as evidence in legal disputes with third parties.
• GETLUG reserves the right to permanently terminate user accounts, content, or activity without justification or notice.
• Reposting identical listings, submitting false information, or using deceptive titles is prohibited. Such activities may result in listing removal and account suspension.
• GETLUG systematically logs user activities, messages, reservations, and notification histories. These records may be used as evidence in legal conflicts.
• GETLUG reserves the right to pre-screen user listings, reviews, messages, and profile content using AI-powered systems to detect fraud, illegal activity, or security violations.

5. PROHIBITED ACTIVITIES AND PRODUCTS

Users are strictly prohibited from engaging in the following actions. Violations will result in full legal, criminal, and financial liability for the user:
• Sending commercial goods through the Travel module. Any undeclared items that violate the customs or tax laws of the respective countries are solely the responsibility of both the Sender and the Traveler.
• Posting illegal or unethical job listings, creating fake profiles, or impersonating another person in the Work module.
• Defrauding, deceiving, or abusing the trust of other users.
• Creating software, spam, viruses, or content that may disrupt, hack, or reverse-engineer the application.
• Using or imitating GETLUG’s name, logo, or commercial reputation.
• Offering illegal, unethical, fraudulent, or immoral services in the Work module is strictly prohibited. GETLUG reserves the right to immediately remove such listings and ban the associated users from the platform.

Violations of the above rules may result in immediate account termination, permanent suspension from the platform, and reporting to the relevant authorities.

6. MEMBERSHIP, SERVICES, AND FEES

• Membership on the GETLUG platform is free of charge. However, certain special services may be paid. These include:
o Boost Service (Listing Highlighting): Users can promote their listings in the Travel and Work modules for 1, 3, or 10 days.
o Premium Membership: Available only to users who want to post listings; offered as 1-month, 3-month, or 12-month packages. Premium members enjoy benefits such as advanced filters, increased visibility, and calendar integration.
• Payments made for paid services are non-refundable once the service has started.
• GETLUG reserves the right to modify the scope of services, pricing policies, and payment infrastructure at any time.
• Users are responsible for checking the service fee details, duration, and scope before making a purchase.
• All payments are processed in compliance with the tax and e-commerce regulations of Estonia and relevant countries. Users are responsible for fulfilling their own tax obligations in accordance with the laws of their country.
• Users are solely responsible for declaring and paying taxes on income earned through GETLUG in accordance with their national tax regulations. GETLUG does not assume any tax obligations on behalf of users.
• Premium memberships may be automatically renewed without prior notice before the expiration date. Users have the right to disable auto-renewal and can manage this setting within the app.
• Premium membership only grants the right to post listings. GETLUG does not guarantee matches, sales, reservations, or income in exchange for premium membership.

7. PERSONAL DATA PROTECTION AND PRIVACY

• Personal data shared by users on the platform is processed and stored in accordance with Estonian laws and the European Union’s General Data Protection Regulation (GDPR).
• GETLUG collects and processes only the following categories of data:
o Travel Module: Full name, phone number, flight date, countries, listing content, reservation and message history.
o Work Module: Full name, spoken languages, language certificates, education history, profile photo, listing/reservation history, messages.
• By registering on the platform, the User is deemed to have given explicit consent for the collection and processing of this data.
• GETLUG does not share user data with third parties except where legally required.
• Users may request deletion of all their data at any time by closing their account. However, deletion may be delayed due to ongoing reservations, legal obligations, or data retention periods.
• After account closure, user data will be retained for a maximum of 1 year in compliance with legal obligations and will then be anonymized and deleted from the system.
• Cookie usage and personal data processing practices are further detailed in the Cookie Policy and Privacy Notice.

8. ACCOUNT DELETION, CANCELLATION, AND TERMINATION

• Users may delete their account at any time through the app. After the deletion request, the account is suspended for 15 days. During this period, GETLUG reviews the account for any ongoing reservations, transactions, complaints, or fraud investigations. If no outstanding issues are found, the account is permanently deleted. Once deleted, data recovery is not possible.
• GETLUG reserves the right to suspend or permanently delete a user account without prior notice in cases of violation, fraud attempt, legal risk, or threat to system security.
• In reservation or listing processes, if either party cancels the transaction, the reason and time of cancellation are recorded in the system and a notification is sent to the other party.
• No refunds are issued for the cancellation of paid services such as Boost or Premium.

9. DISPUTE RESOLUTION AND JURISDICTION

• The interpretation, implementation, and resolution of any disputes arising from this agreement shall be governed by the laws of the Republic of Estonia.
• The parties agree to prioritize amicable resolution and mediation in the event of any conflict.
• Estonian courts shall have jurisdiction over disputes.
• Due to local regulations, GETLUG may be unable to provide services in certain countries or may impose usage restrictions.
• The parties acknowledge that legal proceedings initiated in Estonia will be conducted in Estonian, and each party is responsible for providing their own legal representation when required.
• GETLUG recommends the use of online arbitration or mediation mechanisms in disputes between users, which will only be valid if both parties voluntarily agree to participate.
• The user agrees to waive the right to initiate or join any class action lawsuits against GETLUG. All disputes shall be resolved individually.

10. MISCELLANEOUS PROVISIONS

• This agreement may be updated from time to time. The latest version will always be available on the app or website.
• Users who do not accept the updated agreement may delete their account. Otherwise, the revised terms shall apply.
• This agreement constitutes the entire and binding agreement between the user and GETLUG.
• If a user acts on behalf of another person, they must confirm that they have obtained explicit authorization.
• Failure by GETLUG to enforce any provision of this agreement does not constitute a waiver of that right.
• GETLUG reserves the right to restrict access based on IP addresses or phone number blocks from specific countries. These restrictions may be temporary or permanent, depending on security or fraud prevention needs.
• Electronic acceptance of this agreement is considered legally binding and equivalent to a written contract between the parties.

11. SPECIAL REGULATIONS FOR INTERNATIONAL USERS

GETLUG is a global platform. Individual users accessing the platform from abroad agree to comply with the consumer protection, customs, and other mandatory laws of their own country. In cases where this agreement conflicts with the mandatory provisions of the user’s national law, those consumer rights shall remain in effect.

12. COOKIE POLICY AND CONSENT

GETLUG may use cookies to enhance user experience and improve service quality. By using the platform, the user acknowledges having read and understood the Cookie Policy, and agrees that separate consent may be requested when necessary.

13. INSURANCE AND WARRANTY DISCLAIMER

The platform does not provide any insurance, guarantee, or warranty for deliveries between users. All risks related to loss, damage, or theft of items lie entirely with the users. Users are responsible for arranging their own insurance if needed.

14. USER CONTENT LIABILITY

Users are fully responsible for ensuring the legal compliance of all listings, comments, messages, and images they share on the GETLUG platform. GETLUG accepts no liability for third-party claims arising from user-generated content.
The user declares that the content shared on the platform does not violate the intellectual property rights of third parties, and, if using copyrighted materials, confirms that they have obtained the necessary permissions. The user is solely responsible for any legal consequences.

15. FRAUD AND SAFETY WARNINGS

To ensure a safe experience, GETLUG advises users to observe the following precautions:
• Carefully review the profile and reviews of the other party.
• For high-value transactions, use phased delivery or a trusted intermediary.
• Never share financial information (e.g., bank account numbers, credit card details).
• When meeting in person, prefer public locations. GETLUG recommends that users contact the relevant authorities in cases of fraud or suspicion of illegal activity.

16. CONTENT REMOVAL AND ACCOUNT TERMINATION PROCEDURE

If the platform detects user behavior in violation of this agreement or platform rules, it reserves the right to remove or suspend the user's content or account. When possible, the user will be notified, and granted the right to submit a written objection within [7 days]. GETLUG will evaluate such objections through its internal review mechanism.
Users may file a written objection within [7 days] regarding account closures, listing removals, or service restrictions. Once the internal review is complete, GETLUG will notify the user of its decision. The final decision is binding.
Users may request the removal of content containing their private or sensitive information. These requests will be reviewed and addressed by GETLUG within a reasonable time frame.

17. AMENDMENTS TO THE AGREEMENT AND NOTIFICATIONS

GETLUG reserves the right to amend the terms of this agreement. Significant changes will be communicated to registered users via email and will be deemed accepted if the user continues to use the platform within 15 days. Users may delete their accounts during this period if they do not agree. GETLUG may also issue notifications via in-app messages or SMS.

18. LEGAL COMPLIANCE AND MISREPRESENTATION

18.1 The user agrees to comply with tax, labor, and consumer protection laws in both their country of residence and the destination country while using the GETLUG platform. If behaviors such as tax evasion, fake invoicing, or fraudulent service declarations that harm public interest are detected, the user shall bear full legal responsibility.
18.2 If the user submits a false identity, fake passport, another person’s documents, counterfeit language certificates, or university diplomas while posting a listing or making a reservation, they acknowledge this is a criminal offense and that their account will be immediately terminated.

19. USE BY THIRD PARTIES AND UNAUTHORIZED AGENTS

19.1 Third parties not directly registered on the platform (e.g., “brokers,” “agencies,” “proxy users”) are prohibited from using a user's account. If such behavior is detected, GETLUG may immediately suspend or terminate the account.
19.2 User accounts may only be operated by the real, authorized individual. Posting listings or making reservations on behalf of another person may constitute fraud.

20. FORCE MAJEURE AND DEPORTATION EVENTS

20.1 Official inspections at customs, passport or visa issues, deportation, or entry bans are the responsibility of the user. GETLUG shall not be held liable for any delivery or business losses arising from such force majeure events.

21. SPECIAL REGULATION FOR MINOR PROTECTION AND SEXUAL ABUSE RISK

21.1 It is strictly forbidden to post service listings directed toward individuals under 18 years of age, or to publish any content that is sexual, suspicious, obscene, or violent in nature.
21.2 GETLUG reserves the right to report such content directly to law enforcement and to fully cooperate with the authorities.

22. INSURANCE DECLARATIONS AND FRAUD

22.1 If a user claims that a shipment or service is insured, they must guarantee that the insurance policy is valid and authentic.
22.2 Presenting fake insurance documents or misleading others with unverified insurance coverage will be treated as fraud.

23. TECHNICAL VIOLATIONS AND HARMFUL USE OF THE PLATFORM

23.1 Users are prohibited from using automated bots, scraping tools, artificial traffic generation techniques, or other forms of system attacks that may harm the platform.
23.2 GETLUG reserves the right to initiate legal and criminal action against any breach of platform security.

24. CUSTOMS, DELIVERY, AND COMMERCIAL TRANSPORT RESTRICTIONS

24.1 In the GETLUG TRAVEL module, only shipments for individual and personal use are allowed. Transporting commercial quantities (e.g., multiple identical items, bulk packages, stock goods) is strictly prohibited.
24.2 Products subject to customs regulations may only be transported in full compliance with the customs laws of the respective countries, including proper declaration and taxation. Sender and Traveler are jointly responsible for any undeclared items.
24.3 Transporting or attempting to transport counterfeit or imitation-branded products is strictly prohibited. Detection of such items will result in permanent account termination.
24.4 The following items are strictly prohibited from being transported on the GETLUG platform:
• Seeds, live plants, biological samples, and genetic materials
• Narcotics and psychotropic substances
• Explosive, flammable, and radioactive materials
• Firearms, knives, and similar weapons
• Items related to human/organ/animal trafficking
• Illegal pornographic content
24.5 Products must be sent in a way that allows the carrier to inspect them physically in advance—preferably to a local courier office or verified drop-off point. Last-minute handovers at the airport are not permitted.
24.6 The Sender and Traveler agree and declare that the delivered product exactly matches the declared item and that no misleading information about the product or its purpose has been provided.
24.7 If the product is subject to customs duties, the Sender is solely responsible. The carrier accepts no liability. GETLUG is not a party to any tax fines, delays, or confiscations.
24.8 It is forbidden to misrepresent the product’s content or value in the customs declaration. Such actions may result in account suspension.
24.9 GETLUG is not responsible for fraud, data loss, or financial damage arising from communications, payments, or reservations conducted outside the platform (e.g., via social media or messaging apps).
24.10 The user agrees to comply with the import restrictions, control regimes, and local laws of the destination country while using the GETLUG platform. If the product is rejected, seized, or the user faces legal action, GETLUG assumes no responsibility.
24.11 GETLUG may advise against shipping to high-risk countries. Users making reservations to such destinations assume full responsibility and risk.

25. ADDITIONAL TERMS SPECIFIC TO THE GETLUG WORK MODULE

25.1 Freelancers accepting work in the Work module are individually responsible for declaring and paying taxes in accordance with the laws of their country. GETLUG does not manage income records, invoice issuance, or tax obligations.
25.2 The user guarantees that all documents related to language proficiency, education, and experience presented in the Work module are truthful. Submission of false documents will result in immediate account suspension and potential legal action.
25.3 In service deliveries under Work module listings, the nature of the service, deadline, and payment terms are entirely determined by mutual agreement between the users. GETLUG holds no responsibility for late delivery, poor quality, or non-payment.
25.4 Users may not post job listings in the Work module that are illegal, unethical, socially inappropriate, or prone to fraud. Such listings will be removed immediately, accounts suspended, and reports filed with relevant authorities if necessary.
25.5 Users are discouraged from conducting payments or communications outside the platform. GETLUG is not responsible for fraud, damages, or disputes arising from such external interactions.
25.6 In cases where freelance services are provided physically abroad (e.g., interpreting, trade fair staffing), the service provider is responsible for obtaining valid visas, residency, and work permits. GETLUG does not assist in these processes and accepts no liability if the service cannot be delivered.
25.7 Users receiving services must verify the identity and accuracy of information provided by the job poster. GETLUG does not act as a mediator in user disputes.
25.8 After completion of a service, users may submit ratings via the platform. Complaints must be filed within 15 days in writing. GETLUG reserves the right to act based on the user rating system.
25.9 If the service provided by the freelancer is audited by a public institution or trade fair organizer, or if their visa/work permit is questioned, all risks and consequences lie with the freelancer. GETLUG accepts no liability for any issues or sanctions from official authorities during service delivery.
25.10 If the service recipient requires a contract or receipt, it must be arranged directly with the freelancer. GETLUG does not provide or mediate such documents.

26. SUPPLEMENTARY AND POLICY DOCUMENTS

This User Agreement is integral to GETLUG’s Privacy Policy, Cookie Policy, and other platform-specific policy documents. By using the platform, the user is deemed to have accepted all conditions stated in these documents.