What if the Traveler had to pay customs? What if the Traveler had to pay customs?

If your item(s) is for personal use, we will investigate the reason why traveler paid customs.

In case the Traveler wasn't transparent with you regarding the kind of packages he's carrying (example: Accepting a lot of Laptop shipments when traveling to a country that has a limit on them, and the Traveler doesn't notify all Shippers), 

Traveler must reimburse you the fee and send your items back to you within 48 hours.

If your package was for commercial use, then Getlug cannot help you since you do not comply with our terms of use, and you will have to pay the customs in its entirety.