Travelers should always understand the risks of delivering many items from the same category like makeup, electronics, etc or (example: a lot of smartphones). If travelers are just delivering personal items with limited number, shippers should always pay for the customs fees upon receiving the receipt. (Traveler has to provide the customs receipt or other legal proof).

However, travelers can be the reason why shoppers are paying customs due to exceeding in delivering items and hence Getlug has the total right to estimate how much should travelers pay and it’s done case by case and can take up to 45 days to take decision in complex cases.

Travelers should be transparent with shippers about the other deals they're accepting. 

Getlug will always make sure to moderate conflicts between shippers and travelers if both parties are willing to help.